CANCEL YOUR SIRIUS XM SUBSCRIPTION
A plain-language walkthrough of every way to end a Sirius XM subscription — by phone, online account, or through the app store or device that billed you — plus what to expect from retention offers and refunds.
Why This Guide Exists
Sirius XM cancellations trip people up more than most subscriptions, mainly because of where you signed up and how the billing is routed
Know Who Billed You First
The right cancellation method depends entirely on whether Sirius XM, Apple, Google Play, Roku, or your car dealer or carrier is the one charging your card.
A straightforward path through a subscription that isn't always easy to leave
Most subscriptions bought directly with Sirius XM can be cancelled online or over the phone, but subscriptions bought through a car, a retailer, or an app store have to be cancelled at the source that's actually billing you. This page walks through every route so you know which one applies to you.
It also covers what commonly goes wrong along the way — retention offers, hidden cancel options, login trouble, and confusion over refunds — so none of it catches you off guard.
What This Guide Covers
Cancellation Channels
Average Minutes Needed
Retention Offers To Expect
Day Refund Window (Monthly Plans)
Ways To Cancel
Pick the option that matches where the subscription was originally purchased
Bought Straight From Sirius XM
If you signed up directly with Sirius XM — by phone, on their site, or by mail — cancellation is handled by Sirius XM itself, through either the online account center or a phone or chat agent.
If a car dealer, streaming device, phone carrier, or app store sold you the subscription, that company controls the billing and is the one you need to cancel through instead. Uninstalling an app on its own does not stop billing.
Online Account Center
Sign in, open the subscriptions tab, and select the cancel option. Works for anything purchased directly with Sirius XM.
Phone Or Chat Agent
Call the listener care line or start a chat and ask for cancellation. Expect identity checks and a few retention offers first.
Apple Or Google Play
If the app store billed you, cancel through your phone's subscription settings, not through the Sirius XM app itself.
Roku Or Carrier Billing
Subscriptions added through a streaming device or a wireless carrier plan are cancelled in that provider's own account settings.
What To Know First
A few facts that make the process faster and prevent surprise charges
Set Expectations Before You Start
Have your account number, the last four digits of your payment card, and your billing zip code ready — agents verify identity before touching your subscription.
Retention specialists are trained to offer several rounds of discounts before processing a cancellation. Deciding in advance whether you want to hear them out saves time either way.
Always ask for a confirmation number or a written confirmation email once the cancellation is processed, and keep it with your records.
Cancelling stops future billing but usually does not end access immediately — service typically continues through the end of the current billing period.
Retention Offers
Discounted rates, free months, or plan swaps offered before the cancellation goes through.
Grace Period Refunds
Some plans allow a prorated refund if cancelled shortly after an initial purchase or renewal.
Identity Verification
Agents confirm account details before making any changes, by phone or chat.
Uninstalling Isn't Cancelling
Removing the app from your device does not stop billing on its own.
Cancel From The Online Account Center
Sign in to your account, open the Subscriptions tab, and choose the cancel option. This route covers anything purchased directly with Sirius XM, whether by phone, on the website, or by mail.
If sign-in fails, reset your password or contact an agent with your account number, radio ID, zip code, and payment details on hand.
- Works for direct website and phone purchases
- No wait time compared to calling in
- Live chat option available from the same account
- Keep the on-screen confirmation for your records
Cancel By Phone Or Live Chat
Call the listener care line or open a chat session and say you'd like to cancel. Have your account details ready, since agents verify identity before making any changes.
Expect to be offered a handful of discounts or free months first. If you want a full cancellation, stay firm and repeat the request.
- Required for some plans that can't be cancelled online
- Ask for a confirmation number before hanging up
- Request written confirmation by email if offered
- Check the support page for current call center hours
Cancel An Apple-Billed Subscription
If your subscription was purchased through the App Store, it's billed to your Apple ID and can only be cancelled from your Apple device settings, not from the Sirius XM app.
Once cancelled, access continues until the end of the current billing cycle.
- Open Settings, then tap your name and Subscriptions
- Select the Sirius XM subscription
- Choose Cancel Subscription and confirm
- Cancel at least 24 hours before renewal to avoid a new charge
Cancel A Google Play Subscription
Subscriptions bought through the Sirius XM app on Android, including Android TV, are billed by Google Play and are cancelled from there.
The subscription remains active through the end of the period you already paid for.
- Open the Google Play app on your device
- Go to Payments and subscriptions, then Subscriptions
- Find Sirius XM in the list
- Select Cancel subscription and confirm
Cancel Through Roku Or A Wireless Carrier
Subscriptions added through a Roku device are managed from your Roku account online, not from within the Sirius XM app. Carrier-billed plans are managed the same way, through your carrier's account portal.
If you sold the vehicle a subscription was tied to, that also needs to be handled separately to stop future billing.
- Sign in to your Roku account online, not in-app
- Open Manage your subscriptions
- Locate Sirius XM under active subscriptions
- Select Cancel subscription and confirm
A Quick Checklist Before You Call Or Sign In
A little prep makes the whole process faster and helps you avoid an accidental renewal.
Gather Your Details
Account number, radio ID, billing zip code, and the last four digits of your card.
Know Your Billing Source
Confirm whether Sirius XM, an app store, a streaming device, or a carrier is charging you.
Refund & Grace Period Overview
General guidance only — your exact terms depend on your specific plan and customer agreement
Monthly Plans
Cancelling within about seven days of the initial start may qualify for a prorated refund on request.
- Renewal charges are generally not refundable
- Eligibility depends on your current agreement
- Ask the agent directly during the call
Quarterly, Semiannual & Annual
Longer plans may carry up to a thirty-day grace period after the initial purchase or a renewal.
- Some state laws add extra consumer rights
- Confirm exact terms with an agent
- Keep your confirmation as proof
Third-Party Billed
Apple, Google Play, Roku, and carrier-billed subscriptions follow that provider's own refund policy, not Sirius XM's.
- Sirius XM cannot refund charges made by another company
- Request refunds directly from that provider
- Cancel there to stop future billing
Frequently Asked Questions
Answers to the questions people ask most before and during a cancellation
Still Stuck?
If your question isn't answered here, the fastest next step is usually the online account center or a call to listener care.
How do I cancel if I signed up directly with Sirius XM?
Sign in to the online account center and use the subscriptions tab, or contact listener care by phone or chat and ask to cancel. Either route works for subscriptions bought directly on the website, by phone, or by mail.
Does uninstalling the app cancel my subscription?
No. Removing the app from your phone or device does not stop billing. You still need to cancel through the account or store that's actually charging you.
What if I can't sign in to my account?
Try resetting your password first. If that doesn't work, contact an agent with your account number, radio ID, zip code, and payment details so they can verify your identity and process the cancellation directly.
I sold my car — how do I stop the subscription tied to it?
A subscription linked to a vehicle needs to be cancelled or transferred separately from any account cancellation, since it's tied to the car's radio ID rather than just your login.
No cancel option appears in my account — what now?
This usually means a third party controls your billing. Open a chat with an agent to confirm whether an app store, retailer, or another company is actually billing you, then cancel through that provider instead.
Will I get a refund after cancelling?
It depends on your plan. Monthly plans cancelled within about a week of the initial start may qualify for a prorated refund on request. Longer plans may have a grace period of up to thirty days. Ordinary renewal charges are usually not refundable.
Why won't Sirius XM refund a charge from Apple or Google Play?
If a subscription was billed through Apple, Google Play, Roku, or a carrier, that company collected the money, so refunds have to be requested from them directly rather than from Sirius XM.
Why does the agent keep offering me discounts?
Retention specialists are trained to offer several rounds of discounted pricing, free months, or plan changes before finalizing a cancellation. Decide beforehand whether you're open to an offer, and simply repeat your request if you're not.
How do I prove my subscription was actually cancelled?
Ask the agent for a cancellation confirmation number before ending the call or chat, and request a written confirmation email as well. Keep both with the date and the representative's name for your records.
Will my service stop right away?
Usually not. Cancelling stops the subscription from renewing, but access generally continues through the end of the billing period you've already paid for.